Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and processes to enhance fan experiences while working in a flexible environment that allows for both remote and in-office work.

Key responsibilities

• Manage and mentor a team of Backend, Frontend, and applied AI engineers to drive the technical vision for support tools
• Rapidly build and iterate on tools to improve fan support experiences while maintaining operational excellence
• Collaborate with cross-functional teams to define the roadmap and ensure alignment with organizational goals

Required qualifications

• 5+ years of engineering experience with a focus on coding and 2+ years in an engineering management role
• Proven track record of leading teams to deliver exceptional user experiences in customer support software
• Experience in building and leading productive, motivated engineering teams
• Familiarity with customer support tools and workflows, particularly in a marketplace environment
• Strong communication skills to convey complex technical concepts to non-technical stakeholders