Engineering Manager

Job Summary

Leading a dedicated team of engineers, the full-time salaried Engineering Manager will guide the development of innovative support tools and enhance fan experiences through AI and automation, while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
• Own the technical vision for support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align the support roadmap with organizational goals

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience managing productive engineering teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI agent optimization and support tools in a marketplace environment
• Strong ability to communicate complex technical concepts to non-technical stakeholders