Engineering Manager

Job Summary

Leading a talented team of engineers, the full-time salaried Engineering Manager will manage the development of innovative support tools and optimize fan support experiences in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to enhance the support experience
• Own the technical vision for support tools and integrations, ensuring high operational standards
• Collaborate with cross-functional teams to align the support roadmap with organizational goals

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering exceptional customer support software in a marketplace environment
• Experience with AI agent optimization and building support tools for enhanced user experience
• Strong knowledge of customer support tools and workflows to guide technology decisions