Engineering Manager
Job Summary
Leading a dynamic team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation, while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Own the technical vision for support tools and integrations, ensuring high operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals and drive product initiatives
Required qualifications
- 5+ years of engineering experience, with a focus on coding
- 2+ years of experience managing productive engineering teams
- Proven track record in delivering industry-leading user experiences in customer support software
- Experience with AI agent optimization and custom tools for enhancing support efficiency
- Strong understanding of customer support tools and workflows within a marketplace environment
Complete Job Description
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