Engineering Manager
Job Summary
Leading a dynamic team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation, while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
- Own the technical vision for support tools and integrations, ensuring high operational excellence
- Collaborate with Technical and Product teams to align the support experience with business goals
Required qualifications
- 5+ years of engineering experience, with 2+ years in a managerial role leading productive teams
- Proven track record in delivering industry-leading customer support software
- Experience with AI agent optimization and custom tools for enhancing support efficiency
- Ability to communicate complex technical concepts to non-technical stakeholders
- Familiarity with customer support tools and workflows to guide effective tooling decisions
Complete Job Description
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