Engineering Manager
Job Summary
Leading a dedicated team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and experiences, enhancing fan interactions through AI and automation in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Own the technical vision for core support tools and integrations, ensuring high operational excellence
- Collaborate with Technical and Product teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional customer support experiences
- Experience with AI agent optimization and support tools in a marketplace environment preferred
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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