Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will oversee the development and optimization of AI-powered support tools, enhancing fan experiences and driving operational excellence in a remote work environment.
Key responsibilities
- Manage and mentor a team of Backend, Frontend, and applied AI engineers to deliver high-quality support solutions
- Own the technical vision for support tools and integrations, ensuring alignment with organizational goals
- Conduct code and architecture reviews while collaborating with cross-functional teams to resolve technical challenges
Required qualifications
- 5+ years of engineering experience, with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom support tools
- Strong understanding of technology industry trends and customer support workflows
Complete Job Description
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