Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, drive product initiatives, and enhance fan experiences while working in a flexible environment that allows for remote work.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
- Own the technical vision and rapidly build tools to improve fan outcomes and operational excellence
- Collaborate with cross-functional teams to align the team's roadmap with organizational goals and provide career development support to direct reports
Required qualifications
- 5+ years of engineering experience with a focus on coding and 2+ years in an engineering management role
- Proven experience leading teams to deliver high-quality user experiences in customer support software
- Ability to foster a collaborative and inclusive team environment
- Experience with technology vendors and making build or buy decisions
- Familiarity with customer support tools and workflows, along with hands-on experience in developing custom support solutions
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,198 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
