Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation, while working in a flexible environment that allows for remote work.
Key responsibilities
- Manage a diverse team of Backend, Frontend, and AI engineers to optimize support workflows and tools
- Own the technical vision for support tools and integrations, ensuring high operational excellence
- Collaborate with cross-functional teams to align the engineering roadmap with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom support tools
- Familiarity with technologies including Python, AWS, and customer support tools
Complete Job Description
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