Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will own the technical vision for core support tools, manage the development of AI-powered solutions, and enhance fan support experiences in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support workflows
- Own the technical vision and rapidly build tools to enhance fan experience while maintaining operational excellence
- Collaborate with Technical and Product counterparts to align team goals with organizational objectives
Required qualifications
- 5+ years of engineering experience focused on writing code
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering high-stakes customer experiences through innovative UX solutions
- Experience in end-to-end customer support software, preferably within a marketplace organization
- Familiarity with customer support tools and workflows to guide technology decisions effectively
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 45,876 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
