Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will own the technical vision for support tools, drive the development of innovative solutions to enhance fan experiences, and ensure operational excellence in a remote work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to optimize support workflows
- Oversee the technical direction and integration of custom and SaaS support tools
- Conduct code and architecture reviews while providing mentorship and career development for team members
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven success in delivering exceptional user experiences in customer support software
- Experience with AI tools and workflows to enhance customer service efficiency
- Strong understanding of technology industry trends and customer support tools
Complete Job Description
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