Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will own the technical vision for support tools, drive the development of innovative solutions to enhance fan experiences, and guide the team in optimizing workflows in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI and automation engineers to enhance support experiences
- Own the technical vision and rapidly build tools to improve fan experience while maintaining operational excellence
- Collaborate with Technical and Product counterparts to align team goals with organizational objectives and drive effective communication across the organization
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading user experiences in customer support software
- Experience in building and leading lean, motivated teams capable of impactful results
- Familiarity with customer support tools and workflows to make informed tooling decisions
Complete Job Description
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