Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will guide the development of innovative support tools and optimize fan experiences through AI and automation while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to enhance support tools and workflows
- Own the technical vision for support systems and ensure high operational standards across the platform
- Collaborate with cross-functional teams to align technical and product strategies with business goals
Required qualifications
- 5+ years of engineering experience, with at least 2 years in a managerial role
- Proven success in leading teams to deliver exceptional user experiences in customer support software
- Experience with AI agent optimization and custom tools for enhancing support efficiency
- Strong understanding of technology industry trends and customer support workflows
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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