Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance the fan experience through AI and automation, while working in a flexible environment that allows for remote work.
Key responsibilities:
- Manage a team of Backend, Frontend, and applied AI engineers to define and optimize support experiences
- Own the technical vision for support tools and integrations, ensuring operational excellence across the platform
- Collaborate with cross-functional teams to align the support roadmap with organizational goals and drive effective workflows
Required qualifications:
- 5+ years of engineering experience focused on coding and 2+ years in an engineering management role
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom tools for enhancing support efficiency
- Ability to foster collaborative and inclusive team environments
- Familiarity with technologies such as Python, AWS, and customer support tools
Complete Job Description
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