Engineering Manager
Job Summary
Leading a dedicated team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions, all while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
- Own the technical vision for core support tools and drive the development of features to improve fan outcomes
- Conduct code and architecture reviews while providing career development support to team members
Required qualifications
- 5+ years of engineering experience focused on coding and 2+ years as an engineering manager
- Proven track record in delivering high-quality user experiences in customer support software
- Experience with AI agent optimization and building tools for customer service efficiency
- Strong understanding of technology and customer support tools to guide team decisions
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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