Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation, all while working in a flexible environment that allows for remote or in-office work.
Key responsibilities
- Manage a diverse team of Backend, Frontend, and AI engineers to drive the technical vision for support tools
- Rapidly build and iterate tools to improve fan experience and maintain operational excellence
- Provide technical guidance, conduct code reviews, and support the career development of team members
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record of enhancing customer experiences through innovative UX solutions
- Experience with AI agent optimization and support tools in a marketplace environment is preferred
- Strong understanding of technology industry trends and customer support workflows
Complete Job Description
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