Engineering Manager
Job Summary
Leading a dedicated team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and integrations, enhancing fan experiences and optimizing support workflows in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to build and iterate on support tools
- Own the technical vision for core support tools and ensure high operational excellence across the platform
- Collaborate with Technical and Product counterparts to align the team's vision with organizational goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading customer support experiences
- Experience with AI agent optimization and custom tools for support efficiency
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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