Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, enhance fan experiences, and drive efficient workflows in a flexible remote or onsite environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
• Own the technical vision for core support tools and maintain operational excellence across the platform
• Collaborate with cross-functional teams to align the team's direction with organizational goals

Required qualifications

• 5+ years of engineering experience primarily focused on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering industry-leading user experiences in customer support software
• Experience with AI agent optimization and custom tools for support efficiency
• Ability to communicate complex technical concepts to non-technical stakeholders