Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, drive product initiatives, and enhance fan experiences in a flexible remote work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to develop and optimize support tools
- Oversee the technical direction and performance of custom and SaaS support systems
- Collaborate with cross-functional teams to define the roadmap and ensure alignment with business goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven ability to deliver exceptional user experiences in customer support software
- Experience in building and leading lean, motivated teams
- Familiarity with customer support tools and workflows, particularly in a marketplace environment
Complete Job Description
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