Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will guide the development of innovative support tools and enhance fan experiences through AI and automation, while working in a flexible environment that allows for remote work.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to build and optimize support tools
- Define and execute the technical vision for core support tools and integrations
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience, with a focus on coding
- 2+ years of experience managing engineering teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and support tools
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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