Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and systems, enhancing fan experiences through AI and automation in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
- Own the technical vision for support systems and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience managing engineering teams
- Proven ability to deliver exceptional customer support software in a marketplace environment
- Experience with AI agent optimization and support tools
- Strong understanding of technology and customer support workflows
Complete Job Description
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