Engineering Manager
Job Summary
Leading a talented team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to build and optimize support tools
- Own the technical vision for core support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the engineering roadmap with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering high-stakes customer experiences through innovative UX
- Experience with customer support experience software, preferably in a marketplace organization
- Strong understanding of customer support tools and workflows to guide technology decisions
Complete Job Description
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