Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and optimize the fan support experience while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to enhance support tools and workflows
- Own the technical vision for support tools and drive the roadmap for product enhancements
- Conduct code reviews, provide technical feedback, and support team members' career development
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with building and leading lean, motivated teams
- Familiarity with customer support tools and workflows to inform technology decisions
Complete Job Description
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