Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and optimize the fan support experience in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to enhance support tools and workflows
- Own the technical vision for support tools and integrations, ensuring operational excellence and rapid iteration
- Collaborate with cross-functional partners to define the team's roadmap and communicate technical decisions effectively
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience managing productive engineering teams
- Proven track record in delivering industry-leading user experiences in customer support software
- Experience with AI agent optimization and custom tools for support efficiency
- Strong understanding of technology industry trends and customer support workflows
Complete Job Description
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