Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, manage development processes, and enhance fan experiences in a remote or flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to build and optimize support tools
- Conduct code and architecture reviews while providing technical feedback and career development support to team members
- Collaborate with cross-functional teams to align technical direction with organizational goals and resolve blocking issues
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience in an engineering management role leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom tools for customer service efficiency
- Familiarity with various technologies including Python, AWS, and customer support tools
Complete Job Description
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