Engineering Manager
Job Summary
Leading a dynamic team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and systems, enhancing fan experiences through AI-driven solutions while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Familiarity with AI agent optimization and support tools
- Strong understanding of technology industry trends and customer support workflows
Complete Job Description
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