Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and systems, enhancing fan experiences through AI and automation in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
- Own the technical vision for support tools and integrations, ensuring high operational excellence
- Collaborate with cross-functional partners to align team objectives with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom support tools
- Familiarity with technology stacks including Python, Go, and AWS
Complete Job Description
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