Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will own the technical vision for support tools, enhance fan experiences, and drive efficient support workflows in a flexible, remote or onsite environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers while guiding the technical direction of support tools
- Rapidly build and iterate on tools to improve fan experience and maintain operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering high-stakes customer support software
- Experience with AI agent optimization and support tools in a marketplace setting
- Strong understanding of customer support workflows and technology industry standards
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,198 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
