Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, drive product initiatives, and enhance fan experiences in a flexible remote or onsite environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
- Oversee the development and integration of support tools, ensuring operational excellence
- Collaborate with cross-functional teams to align technical direction with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years as an engineering manager leading productive teams
- Experience in developing end-to-end customer support software, preferably in a marketplace environment
- Strong understanding of customer support tools and workflows
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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