Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of support tools and enhance fan experiences through AI and automation while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to optimize support experiences
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Conduct code reviews and provide feedback while supporting team members' career development
Required qualifications
- 5+ years of engineering experience focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading customer support software
- Experience with AI agent optimization and custom support tools
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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