Engineering Manager
Job Summary
Guiding a talented team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through technical leadership and collaboration in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Own the technical vision for support tools and integrations, ensuring operational excellence and rapid iteration
- Collaborate with cross-functional teams to align the team's roadmap with organizational goals and provide career development support to team members
Required qualifications
- 5+ years of engineering experience with a focus on coding and 2+ years in a management role
- Proven track record of leading teams to deliver exceptional user experiences in customer support software
- Experience in building and leading productive, motivated engineering teams
- Familiarity with customer support tools and workflows, particularly in a marketplace environment
- Ability to communicate complex technical concepts to non-technical stakeholders effectively
Complete Job Description
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