Engineering Manager
Job Summary
Leading a team of engineers in a full-time capacity, the Engineering Manager will guide the development of innovative support tools and enhance fan experiences through technical vision and operational excellence, while working remotely or onsite as preferred.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
- Own the technical vision for SeatGeek's core support tools and integrations, ensuring high operational standards
- Provide mentorship and performance feedback to team members while collaborating with cross-functional partners to align on goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom support tools
- Familiarity with technologies such as Python, AWS, and various customer support tools
Complete Job Description
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