Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will own the technical vision for support tools, enhance fan experiences, and drive efficient workflows in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers while overseeing the development of support tools and integrations
- Perform code and architecture reviews, providing technical feedback and career development support to team members
- Collaborate with cross-functional teams to define the roadmap and ensure alignment with organizational goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading user experiences in customer support software
- Experience with AI agent optimization and custom tools for enhancing support efficiency
- Strong understanding of technology industry workflows and customer support tools
Complete Job Description
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