Engineering Manager
Job Summary
To lead a dynamic team in enhancing fan support experiences, the full-time salaried Engineering Manager will manage engineers across Backend, Frontend, and applied AI, driving the technical vision and operational excellence of SeatGeek's core support tools while working in a flexible environment.
Key responsibilities
- Manage a team of engineers to build and optimize support tools and workflows
- Own the technical vision for support tools and integrations, ensuring high operational standards
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom support tools
- Strong understanding of technology industry standards and customer support workflows
Complete Job Description
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