Engineering Manager

Job Summary

Guiding a team of engineers, the full-time Engineering Manager will oversee the development and optimization of support tools to enhance fan experiences, while working in a flexible environment that allows for remote work.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to build and iterate support tools
• Own the technical vision for support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align the team's roadmap with organizational goals

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience in building and leading lean teams in a fast-paced environment
• Familiarity with customer support tools and workflows to inform technology decisions