Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, enhance fan experiences, and drive efficient support workflows in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
- Oversee the development and iteration of support tools, ensuring operational excellence across the platform
- Collaborate with Technical and Product teams to align the team's vision with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record of delivering industry-leading user experiences in customer support software
- Experience with AI agent optimization and custom tools for support efficiency
- Strong understanding of customer support tools and workflows
Complete Job Description
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