Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance the fan support experience while working in a flexible environment that allows for remote or in-office work.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Own the technical vision for support tools and integrations, ensuring operational excellence and rapid iteration
- Collaborate with cross-functional teams to align on product direction and resolve technical challenges
Required qualifications
- 5+ years of engineering experience, with at least 2 years in a managerial role
- Proven track record of leading teams to deliver exceptional user experiences in customer support software
- Experience building and leading productive, motivated engineering teams
- Familiarity with customer support tools and workflows, particularly in a marketplace product organization
- Strong ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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