Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will oversee the development of core support tools and enhance fan experiences through innovative AI solutions, while working in a flexible environment that allows for remote or onsite work.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to build and optimize support tools
- Define the technical vision and collaborate with cross-functional teams to align on goals and product direction
- Conduct code and architecture reviews, providing feedback and support for team members' career development
Required qualifications
- 5+ years of engineering experience, with 2+ years in a management role leading effective teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI optimization for customer service agents and related tooling
- Familiarity with a range of programming languages and technologies, including Python, Go, and AWS
- Strong ability to communicate technical concepts to non-technical stakeholders
Complete Job Description
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