Engineering Manager
Job Summary
Leading a dedicated team of engineers, the full-time salaried Engineering Manager will oversee the technical vision and development of support tools, enhancing fan experiences through AI and automation in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Own the technical vision for SeatGeek's core support tools and drive the development of innovative solutions to improve fan interactions
- Conduct code and architecture reviews while providing performance feedback and career development support to team members
Required qualifications
- 5+ years of engineering experience with a focus on coding and software development
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record of delivering industry-leading user experiences in customer support software
- Experience with AI agent optimization and custom tools to enhance support efficiency
- Familiarity with technologies such as Python, AWS, and customer support tools
Complete Job Description
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