Engineering Manager
Job Summary
To lead the technical vision for core support tools, the full-time Engineering Manager will manage a team of engineers focused on enhancing fan support experiences through AI-driven solutions and efficient workflows, while working in a flexible environment that allows for remote or onsite participation.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Own the technical vision and rapidly iterate on tools to enhance fan experiences and operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals and drive team performance
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in high-stakes environments
- Experience with customer support software and workflows in a marketplace product organization is preferred
- Familiarity with technologies such as Python, AWS, and AI tooling
Complete Job Description
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