Engineering Manager
Job Summary
Leading a dedicated team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhancements for fan experiences, driving technical vision and operational excellence in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to enhance support tools and workflows
- Own the technical vision for core support tools and integrations, ensuring high operational standards
- Conduct code and architecture reviews while providing performance feedback and career development support to team members
Required qualifications
- 5+ years of engineering experience, with at least 2 years in a managerial role leading productive teams
- Proven track record in delivering industry-leading user experiences in customer support software
- Experience with AI agent optimization and building tools for customer service efficiency
- Familiarity with technologies such as Python, AWS, and customer support tools
- Strong ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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