Engineering Manager
Job Summary
Leading a dedicated team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation, all while working in a flexible environment that allows for remote or in-office work.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to deliver high-quality support tools
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align on product direction and resolve technical challenges
Required qualifications
- 5+ years of engineering experience, with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom tools for support efficiency
- Strong understanding of technology industry trends and customer support workflows
Complete Job Description
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