Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, drive the development of innovative solutions to enhance fan experiences, and collaborate across functions in a remote-friendly environment.
Key responsibilities
- Manage and mentor a team of Backend, Frontend, and AI engineers to optimize support workflows
- Define and iterate on the technical vision for SeatGeek's core support tools and integrations
- Collaborate with product and technical teams to align on goals and drive the roadmap
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI tools and workflows to enhance customer service efficiency
- Strong understanding of technology and customer support tools to inform decision-making
Complete Job Description
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