Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and strategies to enhance fan experiences in a remote work environment.
Key responsibilities
- Manage a diverse team of Backend, Frontend, and AI engineers to build and optimize support tools
- Own the technical vision for core support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience managing productive engineering teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience in building and leading lean teams for impactful results
- Familiarity with AI agent optimization and customer support tools
Complete Job Description
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