Engineering Manager
Job Summary
Leading a dynamic team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhancements, driving a best-in-class fan support experience in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Own the technical vision for core support tools and integrations, ensuring high operational excellence
- Collaborate with cross-functional teams to align the team's roadmap with organizational goals and provide career development support to team members
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record of enhancing customer experiences through innovative UX solutions
- Experience with customer support experience software in a marketplace product organization is preferred
- Familiarity with AI agent optimization and tools that enhance support agent efficiency
Complete Job Description
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