Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions while working in a flexible environment that allows for remote work.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers, guiding the technical vision for support tools and integrations
- Rapidly build and iterate tools to improve fan experience, ensuring operational excellence across the platform
- Collaborate with cross-functional teams to align the support experience with organizational goals and provide career development support to team members
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering industry-leading user experiences in customer support software
- Experience with AI tools and custom support solutions in a marketplace product organization
- Strong understanding of technology industry trends and customer support workflows
Complete Job Description
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