Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation, while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
- Own the technical vision for support systems and rapidly iterate on tools to improve fan outcomes
- Collaborate with cross-functional teams to align the team's vision with organizational goals and provide career development support to team members
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience managing productive engineering teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and building custom tools for customer service efficiency
- Strong understanding of customer support tools and workflows within a marketplace product organization
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,221 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
