Engineering Manager
Job Summary
The full-time salaried Engineering Manager will lead a team of engineers focused on enhancing fan support tools and experiences, driving product initiatives, and optimizing workflows in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to develop and iterate support tools
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the support experience with organizational goals
Required qualifications
- 5+ years of engineering experience, with a focus on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering high-quality user experiences in customer support software
- Experience with AI agent optimization and custom tools for support efficiency
- Strong understanding of technology and customer support workflows
Complete Job Description
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