Engineering Manager
Job Summary
Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools, enhance fan experience through innovative solutions, and drive operational excellence in a remote-friendly environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
- Oversee the development and iteration of tools to improve fan outcomes and support workflows
- Collaborate with Technical and Product teams to align the roadmap with organizational goals
Required qualifications
- 5+ years of engineering experience primarily focused on coding
- 2+ years of experience as an engineering manager leading productive teams
- Proven track record in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and custom support tools
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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