Engineering Manager
Job Summary
Guiding a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance the fan support experience through AI and automation in a flexible work environment.
Key responsibilities
- Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align technical and product strategies with organizational goals
Required qualifications
- 5+ years of engineering experience, primarily focused on coding
- 2+ years of experience managing engineering teams
- Proven success in delivering exceptional user experiences in customer support software
- Experience with AI agent optimization and support workflows
- Strong understanding of technology industry tools and frameworks relevant to customer support
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,221 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
